Kokua Policies — Kokua Services

Kokua staff members are required to adhere to various policies, with a specific emphasis on the DDA Policies and the Washington state WACs 388-101 and 388-101D. Compliance with these regulations is essential in ensuring the provision of high-quality services and maintaining the well-being of our clients.

Policy 1.0 - Mission, Vision and Admission Process

Policy 1.1 Agency Structure & Chain of Authority

Policy 1.15 Reporting and Investigating Allegations of Improper Activity

Policy 1.2 Confidentiality

Policy 1.25 Gift Acceptance

Policy 1.3 Conflict of Interest

Policy 1.4 Medicaid False Claims Act

Policy 1.5 Public Information Disclosure

Policy 2.0 Abuse or Neglect

Policy 2.1 Reporting of Abuse, Neglect or Mistreatment

Policy 2.15 Incident Reporting

Policy 2.2 Emergency Procedures

Policy 2.25 Internal Investigation Procedures

Policy 2.3 Positive Behavior Support

Policy 2.4 Medication Procedures

Policy 2.45 Psychoactive Medications

Policy 2.5 Client Health Care

Policy 2.6 Procedures for Client Finances

Policy 2.7 Client Rights

Policy 2.75 Client Grievance Policy

Policy 2.8 Client Refusals

Policy 2.85 Client and Staff Feedback

Policy 2.9 Health and Safety

Policy 2.95 Pandemic/Virus Policy

Policy 3.0 Employee Employment and Training

Policy 3.1 Salary and Benefits

Policy 3.15 Staff Scheduling

Policy 3.2 Employee Conduct

Policy 3.25 Gossip Free Workplace

Policy 3.3 Employee Leave

Policy 3.35 Absenteeism

Policy 3.4 Employee Safety

Policy 3.45 Preventing Workplace Violence

Policy 3.5 Employee Performance

Policy 3.6 Work Team Performance

Policy 3.7 Employee Grievance Procedure

Policy 3.75 Employee Mediation Procedure

Policy 3.8 Use of Agency Vehicles

Policy 3.9 Use of Agency Computers

Policy 3.91 Use of Social Media

Policy 3.92 Use of Therap Software

Policy 3.93 Use of Kokua Cell Phones

Policy 3.95 Records Retention

Policy 4.0 Fiscal Management