Client Refusals
Kokua Homes currently approved to use this portal: 59th, Clearfield, Kendra, Nepean, Sawyer, Sikiyou, Trenton
Kokua Policy 2.1:
Any employee, volunteer, intern or work study student that suspects or observes abuse, neglect, abandonment or exploitation of a client must report that abuse or neglect to Residential Care Services within 24 hours. Individuals are also required to report any client bruises or injuries of unknown origin that require treatment beyond first aid. The report must be phoned into the Complaint Line at 1-800-562-6078. A report of abuse must include a description of the incident, the name of the victim, name of the alleged perpetrator, the address and telephone of the victim, the name of the client’s DDA case manager. A person making a report has the right to request anonymity when making a report. All employees are responsible to understand their responsibilities as mandatory reporters and to fulfill those responsibilities. Failure to report may result in disciplinary action up to and including termination.
All client refusals must be submitted through this portal. Staff should be careful to include all pertinent information and details.
Please follow each client’s individual protocols, as other action(s) may need to be taken that are not detailed below. Please refer to the client’s IISP, FA and/or PBSP for interventions and strategies. Please follow directives of delegating nurse and medical prescriber(s) as to how and when they would like to be notified of client refusals.
By clicking “Submit” below you acknowledge the below information is accurate and true to the best of your knowledge.