Important Outside-of-Kokua Numbers:
Poison Control - 1-800-222-1222
Animal Poison Control - 1-888-426-4435
Olympia Police (non emergency) - 360-753-8300
Lacey (police non emergency) - 360-459-4333
Thurston County Sherriff (non emergency) - 360-786-5500
St. Peter’s Hospital - 360-491-9480
Emergency Vet (Lacey) - 360-915-5900
City of Lacey (Water emergency) - If life threatening call 911. If not 1-360-491-5644, after-hours call 1-360-704-2740.
Puget Sound Energy (power outage, etc.) - If life threatening call 911. If not 1-888-225-5773.
KOKUA FAX NUMBER: (360) 515-3203
Kokua Administration Team:
Executive Director - Sean Bonneprise (360) 890-1112, sean@kokuaservices.org
Program Coordinators:
Angel Herrera - (360) 764-3136, angelrh@kokuaservices.org
Kathleen Alexander - (360) 764-3134, kathleena@kokuaservices.org
Myriah Brown- (360) 918-4108, myriahp@kokuaservices.org
Kailyn Seidling - (360) 764-3181, kailyns@kokuaservices.org
Quality Improvement Manager:
Alyssa Madden - (360) 764-3013, alyssaw@kokuaservices.org
Quality Assurance Coordinators:
Kelsey Hester - (360) 485-2996, kelseyh@kokuaservices.org
Chloe McLachlan - (360) 870-8790, chloem@kokuaservices.org
Sarah Price - (360) 870-0652, sarahp@kokuaservices.org
Adara McClure - (360) 972-4114, adaram@kokuaservices.org
Life Enrichment Team:
Angel Gallegos - (360) 789-2829 , angelg@kokuaservices.org
Hector Ponce - (360) 968-4079, hectorp@kokuaservices.org
Business Operations Coordinator - Bennilyn Carlson (360) 995-2371, bennilyn@kokuaservices.org
Client Financial Coordinators:
Jessie McDonnell (360) 878-2256, jessie@kokuaservices.org
Tracie Dutton (360) 481-9315, tracied@kokuaservices.org
Administrative Assistant - Cece Fontaine cece@kokuaservices.org (no phone, please email or Scomm)
Compliance Coordinator - Victoria Sablan (360) 878-0738, victoria@kokuaservices.org
Human Resources Coordinator - Cari Richardson (360) 790-5892, cari@kokuaservices.org
Benefits and Claims Coordinator - Misha Tarvin (360) 764-3154, misha@kokuaservices.org
Community Programs Director - Randi Miller (360) 789-3879, randi@kokuaservices.org
Community Programs Coordinator - Evangeline Poulos (901) 857-0401, evangeline@kokuaservices.org
Health Coordinator - Alexa Hawkins (360) 701-1702, alexah@kokuaservices.org
Behavioral Health Coordinator - De’Andre Buckley (360) 999-0793, deandreb@kokuaservices.org
Health Specialist - Rachael Benoit (360) 819-3248, rachaelb@kokuaservices.org
Healthcare Advocate - Michael Barton (360) 764-9757, michaelb@kokuaservices.org
Healthcare Advocate - Irma Scheinost (360) 764-3139, irmas@kokuaservices.org
Client Enrichment Coordinator - Meredith Magee (360) 870-4094, meredith@kokuaservices.org
Training Manager - Shelley Carignan (360) 764-3131, shelleycar@kokuaservices.org
“Kokuber” Transportation Specialist -Noah Baker (360) 764-3132, noahb@kokuaservices.org
Kokua’s Maintenance Specialist - Mo Oeckl - (360) 904-8572, mooeckl@kokuaservices.org
Training Coordinators:
Rebecca Anderson (360) 968-0574, rebeccaa@kokuaservices.org
Jackie Famaw (360) 968-4127, jacklynf@kokuaservices.org
Mady Goodwin (360) 890-6457, madelineg@kokuaservices.org
Amie Sternberg (360) 890-6363, amies@kokuaservices.org
Note: If you are experiencing an emergency, call 911. After calling 911, Kokua 24 Hour ON-CALL can be reached at 360-790-5916.
To report suspected abuse or neglect, call 800-562-6078. You may also report online at the web address below. Kokua’s online reporting code is 2011069.
https://www.dshs.wa.gov/altsa/residential-care-services/residential-care-services-online-incident-reporting
LINCOLN PHAMARCY ON-CALL SYSTEM - KOKUA STAFF USE ONLY
After Hours Contact and Instructions
After Hours pertains to AFTER BUSINESS HOURS
Business Hours: (please call the pharmacy directly during business hours 253-473-1155)
Monday- Friday: 9am - 6pm ** Please use the texting line after 6pm until 9am
Saturday: 9am - 4pm ** Please use the texting line after 4pm until MONDAY at 9am
Sunday: CLOSED
What is the afterhours text line used for?
YES- YOU CAN TEXT US AFTERHOURS NO- AFTERHOURS NOT INTENDED FOR THIS
Medication Refusals * Must contact supervisor as well for
advice and reattempts to take medication. Refill needed- Please use QuickMAR to reorder, fax or call. If after hours, you can leave a message for medication needed.
Medication clarification questions * after you have done
your own investigation No delegated staff available * Must contact supervisor and/or prescriber. STAFFING ISSUES DOES NOT GIVE US AUTHORITY
Missing medications * after you have done your own
investigation
Delivery questions *ALL Saturday deliveries leave at 4pm Missed Meds while in Emergency Department or Urgent Care- We cannot give advice as to if this should be done. ASK THE DISCHARGING DOCTOR.
Medications given outside of med window * Must
contact supervisor per your policy Routine (frequent) REFUSALS- contact PCP to put plan in place. This is not for daily/routine refusals.
** Depending on the issue, staff need to try and resolve or investigate the concern**
Step 1) Check with your supervisor FIRST prior to texting us regarding your concern
Step 2) Text After Hours Text Line- 253-473-1155
Step 3) Follow the prompts on the reply message, so that we can best help you.
Have prepared prior to text:
· Resident Full Name and Date of Birth
· Specific concern or clarification needed
· Medication(s) in question with mg and instructions
example: Metformin 300mg Take 1 tab daily with meals
· Your Name, Company and Contact Information
We truly do want to be available to help support you in a time of need, but here are a few things to consider when using the afterhours text line:
· We are not always at the pharmacy or in front of a remote accessible computer, we rely on the accuracy of the prompted questions being answered.
· The afterhours support staff are the same staff who work at the pharmacy during open hours. Be aware nocturnal messages may be a longer response time.
· If there is no response within 30 minutes, please reach out again on the text line. We may be handling other texts and will get back to you as soon as we can
Email/General Inquiries
sean@kokuaservices.org
Contacts for Hummingbird Studio and LEAD program information:
Randi Miller, (360) 789-3879, randi@kokuaservices.org
Evangeline Poulos, (901) 857-0401, evangeline@kokuaservices.org
1226 Carpenter Road SE Ste. B-1
Lacey, WA 98503
(360) 890-1112 (Executive Director Cell)
E-Fax Number (360) 515-3203
Monday – Friday: 9AM – 5PM
Saturday and Sunday: Closed