Kokua’s values define our beliefs as an organization. We value:



Respect for the Individual

Opportunity for Growth




Quality of Life

Dignity of All Persons


Health and Safety


Educating the Public

Staff Support

Encourage Openness

Best practices define how we, as an agency, intend to live out our values:

Value                          Best Practice
  • Immediately greet visitors who come to the office
  • Offer guests tea or coffee to help them feel at home
  • Provide helpful direction to people who call the office
  • Treat all visitors with respect regardless of who they are
  •  Use Supported Independence Model
  •  Encourage meaningful choice making- take the time
  •  Educate on benefits of choice making
  •  Natural consequences- allow clients to make mistakes
  •  Provide the minimum assistance needed for client to succeed
Respect for the Individual
  • Treat client’s home like you are a guest
  •  Listen and respect what others have to say
  •  Follow up on others’ concerns and questions
  • Praise and recognize others’ contributions
  • Develop positive histories- create family albums
  • Learn the client’s form of communication
  • Stress abilities, not disabilities
  • Give clients truthful information, speak adult to adult
Opportunity for Growth
  • Create and maintain good personal boundaries
  • Support others’ dreams and goals
  • Embrace and accommodate different learning styles
  • Encourage others to go for new opportunities
  • Be willing to problem solve together
  • Acknowledge your mistakes- this is how we grow
  • Lead by example- admit your mistakes
  • Reward incidences of great integrity
  • Who are you when no one is looking?
  • Don’t give unsolicited advice
  • Speak directly to a person when we have a concern
  • Admit our mistakes
  • Ask, don’t tell
  • Think before you speak
  • Check with each other- are we OK on this?
Quality of Life
  • Encourage independence
  • Encourage community relationships
  • Teach staff to help clients realize their dreams
  • Full access- spiritual, social, political, etc
Dignity of All Persons
  • Increase our professionalism during personal care
  • Know individual’s boundaries and respect them
  • Ask permission before touching, helping others
  • Set boundaries for yourself, don’t direct the client
  • Make expectations really clear
  • Use step process to resolve differences
  • Use constructive criticism
  • Hold to your work agreements
Health and Safety
  • Health and safety is always the first priority
  • Be proactive in finding medical resources
  • Keep very accurate medical records
  • Teach clients about their own health and safety needs
  • Finding one’s niche in society
  • Get the community involved
  • Honoring family
  • Cherishing what is unique in one another
Educate the Public
  • Direct people to interact with the client
  • Be an example to others of respectful interaction
  • Make and pass out educational flyers
Staff Support
  • Positive reinforcement
  • Help staff be in a position to succeed
  • Respect individuality in our staff
Encourage Openness
  • Create a safe work environment so staff can share
  • Use reflective listening so people feel understood
  • Use “I” statements, own your feelings
  • Avoid gossip
  • Protect each others privacy
  • Respect confidential information
  • Keep a positive attitude
  • Attack a problem, never a person