It is important for a residential service agency to receive regular input from outside the agency in order to remain healthy and innovative. Kokua actively solicits feedback from clients, families and guardians as a way to assess the quality of our services and to help us make improvements.

Kokua solicits feedback in the following ways:

  • The Board review the performance of the Executive Director yearly.  As a part of the review process, feedback is solicited from other organizations and community partners.
  • Any client, family member or guardian who has a concern is encouraged to contact the appropriate Client Services Coordinator, the Director of Client Services or the Executive Director.
  • Clients, families and guardians have the opportunity to meet with the Board annually at the July Open Board meeting. Attendees are encouraged to share concerns and suggestions directly with the Board.