A. It is the philosophy of Kokua that all clients have the right to pursue a grievance with Kokua for any reason. All clients may choose to have an advocate of their choice speak for them throughout the grievance procedure.

B. While it is the intention of Kokua that grievances be resolved at the lowest level possible, we understand that clients may not always feel comfortable discussing their grievance with their staff or Team Leader. Our paramount concern is that grievances against Kokua be resolved in a timely fashion, and in a manner that provides safety and confidentiality to the client.

C. The client may register a grievance either verbally or in writing with any employee of Kokua, up to and including the Executive Director. A response should be given in writing to the client outlining the findings related to the grievance and the actions, if any, that were taken in response to the grievance.