Best practices define how we, as an agency, intend to live out our values.

Value                         Best Practice
Hospitality
  • Immediately greet visitors who come to the office
  • Offer guests tea or coffee to help them feel at home
  • Provide helpful direction to people who call the office
  • Treat all visitors with respect regardless of who they are
Independence
  •  Use Supported Independence Model
  •  Encourage meaningful choice making- take the time
  •  Educate on benefits of choice making
  •  Natural consequences- allow clients to make mistakes
  •  Provide the minimum assistance needed for client to succeed
Respect for the Individual
  • Treat client’s home like you are a guest
  •  Listen and respect what others have to say
  •  Follow up on others’ concerns and questions
  • Praise and recognize others’ contributions
  • Develop positive histories- create family albums
  • Learn the client’s form of communication
  • Stress abilities, not disabilities
  • Give clients truthful information, speak adult to adult
Opportunity for Growth
  • Create and maintain good personal boundaries
  • Support others’ dreams and goals
  • Embrace and accommodate different learning styles
  • Encourage others to go for new opportunities
  • Be willing to problem solve together
  • Acknowledge your mistakes- this is how we grow
Integrity
  • Lead by example- admit your mistakes
  • Reward incidences of great integrity
  • Who are you when no one is looking?
  • Don’t give unsolicited advice
Honesty
  • Speak directly to a person when we have a concern
  • Admit our mistakes
Kindness
  • Ask, don’t tell
  • Think before you speak
  • Check with each other- are we OK on this?
Quality of Life
  • Encourage independence
  • Encourage community relationships
  • Teach staff to help clients realize their dreams
  • Full access- spiritual, social, political, etc
Dignity of All Persons
  • Increase our professionalism during personal care
  • Know individual’s boundaries and respect them
  • Ask permission before touching, helping others
  • Set boundaries for yourself, don’t direct the client
Accountability
  • Make expectations really clear
  • Use step process to resolve differences
  • Use constructive criticism
  • Hold to your work agreements
Health and Safety
  • Health and safety is always the first priority
  • Be proactive in finding medical resources
  • Keep very accurate medical records
  • Teach clients about their own health and safety needs
 Belonging
  • Finding one’s niche in society
  • Get the community involved
  • Honoring family
  • Cherishing what is unique in one another
Educate the Public
  • Direct people to interact with the client
  • Be an example to others of respectful interaction
  • Make and pass out educational flyers
Staff Support
  • Positive reinforcement
  • Help staff be in a position to succeed
  • Respect individuality in our staff
Encourage Openness
  • Create a safe work environment so staff can share
  • Use reflective listening so people feel understood
  • Use “I” statements, own your feelings
  • Avoid gossip
  • Protect each others privacy
  • Respect confidential information
  • Keep a positive attitude
  • Attack a problem, never a person