Best PracticesAmy Briggs2015-07-31T14:55:15-07:00
Best practices define how we, as an agency, intend to live out our values.
Value |
Best Practice |
Hospitality |
- Immediately greet visitors who come to the office
- Offer guests tea or coffee to help them feel at home
- Provide helpful direction to people who call the office
- Treat all visitors with respect regardless of who they are
|
Independence |
- Use Supported Independence Model
- Encourage meaningful choice making- take the time
- Educate on benefits of choice making
- Natural consequences- allow clients to make mistakes
- Provide the minimum assistance needed for client to succeed
|
Respect for the Individual |
- Treat client’s home like you are a guest
- Listen and respect what others have to say
- Follow up on others’ concerns and questions
- Praise and recognize others’ contributions
- Develop positive histories- create family albums
- Learn the client’s form of communication
- Stress abilities, not disabilities
- Give clients truthful information, speak adult to adult
|
Opportunity for Growth |
- Create and maintain good personal boundaries
- Support others’ dreams and goals
- Embrace and accommodate different learning styles
- Encourage others to go for new opportunities
- Be willing to problem solve together
- Acknowledge your mistakes- this is how we grow
|
Integrity |
- Lead by example- admit your mistakes
- Reward incidences of great integrity
- Who are you when no one is looking?
- Don’t give unsolicited advice
|
Honesty |
- Speak directly to a person when we have a concern
- Admit our mistakes
|
Kindness |
- Ask, don’t tell
- Think before you speak
- Check with each other- are we OK on this?
|
Quality of Life |
- Encourage independence
- Encourage community relationships
- Teach staff to help clients realize their dreams
- Full access- spiritual, social, political, etc
|
Dignity of All Persons |
- Increase our professionalism during personal care
- Know individual’s boundaries and respect them
- Ask permission before touching, helping others
- Set boundaries for yourself, don’t direct the client
|
Accountability |
- Make expectations really clear
- Use step process to resolve differences
- Use constructive criticism
- Hold to your work agreements
|
Health and Safety |
- Health and safety is always the first priority
- Be proactive in finding medical resources
- Keep very accurate medical records
- Teach clients about their own health and safety needs
|
Belonging |
- Finding one’s niche in society
- Get the community involved
- Honoring family
- Cherishing what is unique in one another
|
Educate the Public |
- Direct people to interact with the client
- Be an example to others of respectful interaction
- Make and pass out educational flyers
|
Staff Support |
- Positive reinforcement
- Help staff be in a position to succeed
- Respect individuality in our staff
|
Encourage Openness |
- Create a safe work environment so staff can share
- Use reflective listening so people feel understood
- Use “I” statements, own your feelings
- Avoid gossip
- Protect each others privacy
- Respect confidential information
- Keep a positive attitude
- Attack a problem, never a person
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